Our products are shipped from our global fulfillment centers. Custom-made items typically take 15-30 days to arrive, while Non-custom products usually takes between 7-15 working days to arrive.

If you receive a product with quality issues, please contact our customer support as soon as possible. Provide your order number and clear photos or a description of the issue. We will review your case and arrange for a replacement, repair, or refund based on our return policy. Your satisfaction is our top priority.

We carefully package all orders to ensure they arrive in perfect condition. Secure packaging with protective materials to prevent damage during transit.

Yes! For custom products, we provide a preview before shipping to ensure you’re happy with the final design. Once your portrait is ready, we will send you a digital proof for approval. If any adjustments are needed, we’ll make the necessary changes. After your confirmation, we’ll proceed with production and shipping. Your satisfaction is our priority!

Yes, we use high-quality materials that are carefully selected for durability, safety, and comfort. Our products undergo strict quality control to ensure they meet high standards. If you have any specific questions about the materials, feel free to reach out to us!